Terms and conditions

1. Who we are

Europe Road Desk is a trade name of System One Software LLC, a limited liability company formed under the laws of the State of Wyoming, United States, located at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. Payment processing and handling for customers within the EU are carried out via Brokolo Systems LTD, established in Larnaca, Cyprus. Contact: info@europeroaddesk.com, +31 6 40837413.

Europe Road Desk is an independent ordering service and not a government agency. We are not affiliated with and do not act on behalf of any official authority. Every product we offer can also be arranged directly with the relevant official authority yourself, usually for the official price only.

2. Our service

On your behalf we apply for, and/or purchase for you, mandatory vignettes, emissions stickers and low-emission-zone or toll registrations from the official authorities, for a service fee. The service fee covers the convenience, the error-free application and the administration; it is separate from the official price charged by the authority.

The total price you pay us includes both the official costs and our service fee. You are never obliged to use our service.

3. Formation of the agreement

The agreement is concluded when we confirm your order and payment by email. Until then, your order is an offer that we may decline, for example if a product is temporarily unavailable or if the details provided appear incomplete or incorrect.

You enter into the agreement as a consumer for your own, non-commercial use, unless you indicate at checkout that you are acting on behalf of a business.

4. Prices and payment

All prices are shown as a total amount in euros and include VAT. A VAT identification number is available on request. Payment is handled by our payment provider; your full payment details never reach our own servers.

For products priced in a foreign currency (such as the Swiss vignette in CHF) we settle in euros at a conversion rate applied by us, which is included in the total price shown.

5. Right of withdrawal

As a consumer, a distance contract in principle gives you a 14-day cooling-off period during which you may withdraw without giving a reason.

However, our products are executed immediately, on your registration plate and at your request. We therefore ask, at checkout, for your express consent to begin execution at once, and for your acknowledgement that you lose your right of withdrawal once execution (application, registration or purchase) is complete. For products tailored to your plate and delivered immediately, the right of withdrawal then no longer applies.

If execution has not yet started — for example a physical sticker not yet dispatched — you may withdraw free of charge within the cooling-off period. Use the model withdrawal form or send an unambiguous statement to info@europeroaddesk.com. We will refund amounts already paid for products not yet executed as soon as possible.

6. Delivery and execution

Digital vignettes are valid immediately after payment and processing. Physical stickers are sent by post; allow for the delivery time stated with the product. We confirm registrations once the authority has processed them.

If an application goes differently than expected — for example a check on the authority’s website — a staff member handles the order personally. You can follow the status via your personal order page, where the proof of execution is stored.

7. Your responsibility

You are responsible for the accuracy and completeness of the information you provide, in particular the registration plate and vehicle profile, and for ordering in time before you use the relevant road or zone.

An incorrect plate or a late order can lead to an invalid vignette and to surcharges or fines, which are at your expense. We validate the format of your data where possible, but cannot guarantee its substantive correctness.

8. Liability

We make every effort to execute each application correctly and on time. Our liability is limited to the amount you paid for the relevant order. We are not liable for fines or consequential damage arising from incorrect or incomplete information you provided, from a late order, or from circumstances at the official authority beyond our control.

Nothing in these terms limits our liability to the extent it may not be excluded or limited under mandatory law.

9. Force majeure

If we cannot perform an obligation due to a cause beyond our reasonable control — such as an outage or change at the official authority, a failure at a service provider, or government measures — our obligation is suspended for the duration of the force majeure. If the order cannot be executed as a result, we refund the amount paid.

10. Changes to these terms

We may amend these terms from time to time. Your order is always governed by the terms in force at the time of ordering. The current version is always available on this page, with the date of the last change.

11. Complaints, disputes and governing law

Have a complaint or question? Email us at info@europeroaddesk.com or call +31 6 40837413; we reply within one working day and will work with you towards a solution.

If we cannot resolve it together, EU consumers can also submit the dispute via the European ODR platform: https://ec.europa.eu/consumers/odr.

These terms are governed by the law of the State of Wyoming. This choice of law does not affect the mandatory consumer protection of a consumer’s EU country of residence: as a consumer you always retain the protection that applies mandatorily in your country of residence.